Returns policy- Online Orders

Order Cancellations - Online Orders

Under full compliance with the United Kingdom's Distance Selling Regulations, you have the right to cancel your order for any item purchased from the Angelot Flooring Ltd website within 7 days of receipt, for any reason, and you do not have to provide a reason. Please note that any cancellations will be subject to the buyer paying all costs associated with returning the order if already dispatched and/or any storage costs if the goods were held for the purchaser for a period longer than 30 days. You must notify us in writing if you wish to cancel an order within 7 days of receipt of goods.

To be eligible for a return, goods must be in the original sealed packaging with no signs of damage. We do allow one opened box to enable you to inspect the goods but the original packaging must be retained. The remainder of the order must remain unopened and unspoiled. If you have not yet received the goods, but they have been dispatched before we have been notified of a cancellation, then the buyer must accept the goods and arrange the safe return of them to Angelot Flooring Supplier, or if they refuse to accept the delivery, the buyer must accept the reasonable cost of return without limitation.

Return or exchange an item - Online Orders

If you are not completely satisfied with your purchase, simply return the item or items to us in original condition. For any return or exchange, we will accept a maximum of one opened box per transaction, with packaging complete,  to enable the customer to inspect the floor. You must inform us in writing within 14 days of receipt of goods of your intention to return or email us at sales@angelotflooring.co.uk and we can supply a cancellation form. We will only issue a refund (including the original delivery charge) or exchange the item for a different size / colour etc on receipt of returned items.

The buyer will be responsible for any reasonable return costs of a canceled purchase without limitation, even if they cancel the order before receipt of goods.

Part returns of orders will not be accepted unless previously agreed with Angelot Flooring Ltd.

Compensation claims can take up to 14 days to resolve, but reasonable endeavors will be made to process the claim as quickly as possible.

Please note:

• The item is the buyer's responsibility until it reaches Angelot Flooring Ltd designated returns address. For the buyers' protection, we recommend that sending returns using a delivery service that insures the buyer for the full value of the goods. Alternatively contact us in case we can arrange collection on your behalf, where an £80 Administration fee will be applicable, although in certain circumstances we may retain the right to refuse to organise the return delivery on the buyers' behalf.

• All returned items must be in the original sealed packaging with no signs of damage.

• All costs of returning items to Angelot Flooring suppliers are the Buyers responsibility.

• Please ensure to package all returns adequately. It is recommended to contact us for advice regarding packaging as we will not accept any returns unless the product has been returned in unmarked and undamaged condition. This includes packaging.

• If you do not return the original item to us by the end of the 14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

• Before fitting please check that you have the correct product and that you are happy with the product. If you need to make a change, this can always be done before the floor is fitted, but not after. We do not accept returns on a fitted floor.

• As soon as we receive notice of your cancellation of an order and the return of the product we will refund the relevant part of the purchase price for that item together with the item's normal delivery charge. Please note we cannot refund any extra delivery charges above our standard charges, including but not limited too, express delivery or Saturday delivery.

• All floor warranties are void should the floor not be fitted correctly or recommended site conditions are not met. Please read our guides on fitting before commencing any work. Please also refer to manufacturers' instructions. All our floor fitting guides are located on our website in the technical section. Should you have any trouble finding them please contact us.

• If the item you received is faulty, please contact us by emailing details to sales@angelotflooring.co.uk quoting your order number, your name and address, details of the product and the reason for the return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

• If an item is thought to be faulty or incorrect, do not proceed with fitting. We can not and will not take any responsibility for a fitted floor if it could have been previously detected that the product was faulty.

• Should you notice a problem with your floor after fitting, that could not have been detected before installation, we will arrange for an independent inspection at the buyers' expense. Only if we find that the product is at fault, then the cost of the inspection and floor (along with delivery charges) will be fully refunded. Angelot Flooring Ltd will not accept any liability from any other costs arising from a faulty product being fitted, not exclusive to but including uplift or fitting costs, cost of other materials, any damage arising from uplift or inspection, loss of earnings, or inconvenience.

• You have 30 days from receipt of the faulty item to return it to us.

I received an Incorrect or Faulty Order (online and Instore Orders apply)

Please check your order upon receipt to ensure that you have the right products and quantities. If the item you received is not what you originally ordered, please contact us immediately, quoting your order number, your name and address and details of the incorrect product. We will then advise on how to proceed.

• Before fitting or using your order, please check that you have the correct product and that you are satisfied with the product. If you need to make a change, this can always be done before the product is fitted or used, but returns will not be accepted on a fitted or used product if the wrong items was supplied . Should you receive the wrong item please notify us in writing within 7 days of delivery.

• Angelot Flooring Ltd cannot accept any refund on any products that are not still in the original packaging and will not refund a floor after it has been fitted or opened unless a product defect that could not previously have been identified is be proven.

• Items wrongly delivered must be returned in unused and in good condition in order for a refund or exchange to be carried out. It is the buyer's responsibility to ensure the safe return of any items in order to qualify for a refund or exchange.

• We cannot accept responsibility for any missing items that are not reported to us on the day of delivery.